Indications for the return of an order/item
If the purchase is not to your liking, don’t worry: the steps for the right of withdrawal are fast and simple.
Remember that you have 14 (fourteen) working days, starting from the day the ordered goods are received, to decide whether to keep or return the items of your order without having to justify the reasons (Italian Legislative Decree 206/2005).
In order for the right of withdrawal to be exercised, we invite you to follow the procedure for the return (partial or total) of your order:
– Fill in the contact form by selecting E-shop Orders. Calicantus srl will manage the whole procedure and organize the pick-up of your package.
Goods can only be returned by prior arrangement with Calicantus S.r.l.
– Return the items (or the item) intact, in their original packaging and in perfect conditions, preferably with a copy of the sales note.
– Attach the shipping label you received with your order to the package externally and wait for the package to be collected by the assigned courier.
Upon receipt of the package, we will check the conformity of the returned goods. If conformity is confirmed, we will refund the invoiced price of the returned items within 14 (fourteen) working days using the same payment method used at the time of purchase.
PLEASE, PAY ATTENTION:
• No package shipped cash on delivery or by carriage forward will be collected by our warehouse.
• Any damaged, incomplete, broken or dirty product, as well as products returned without their original packaging and outer box due to the Customer’s negligence will not be reimbursed and will in no case give the right to the reimbursement of the full amount of the purchased product.
Only following this procedure, the shipping costs related to the return of the goods will be borne by Labo International S.r.l.
**Service Notice: For return requests that will be accepted from July 24th and August 18th 2024, we inform you that free pick-up by the courier will take place from August 19th due to the Summer break.**